So that the customer is really the center of everything, the MAULIN.ski teams have endeavored to describe their journey in great detail, in order to give themselves the means to act at all stages of our relationship with them: transport , skiing, sales, loyalty.
In its reflection on the customer journey, MAULIN.SKI notes that while it is an essential link in the chain, it is neither the only point of entry, nor the only point of contact with customers. Networking all the partners involved in the customer journey (elected officials, work orders, socio-professionals, transporters) is therefore an essential element of the business plan. The final objective is to unite all the forces present to offer customers a unique experience, based on the one hand on user-friendliness, on the other hand on ease, access to information and to the offer, of the reservation in order to build loyalty.