Areas of expertise are clearly defined: to transport, to ski and to sell
This is an organisation that gives priority to the expertise over the status, by redefining the manager’s and expert’s roles.
Indeed, they are recognised as being the most competent ones technically regarding their specialist skills, the expert is a technical, purchasing, training, mentoring and good practices advisor. They are in a constant ‘worry’ for the improvement of the product.
The manager decides, manages, handles technical resources, and passes on information and values. He is attentive to the clients and guaranties the quality of the service that is offered.