MAULIN.SKI, the expertise before the status

Areas of expertise are clearly defined: to transport, to ski and to sell

This is an organisation that gives priority to the expertise over the status, by redefining the manager’s and expert’s roles.

Indeed, they are recognised as being the most competent ones technically regarding their specialist skills, the expert is a technical, purchasing, training, mentoring and good practices advisor. They are in a constant ‘worry’ for the improvement of the product.

The manager decides, manages, handles technical resources, and passes on information and values. He is attentive to the clients and guaranties the quality of the service that is offered., the customer at the center of everything

So that the customer is really the center of everything, the teams have endeavored to describe their journey in great detail, in order to give themselves the means to act at all stages of our relationship with them: transport , skiing, sales, loyalty.

In its reflection on the customer journey, MAULIN.SKI notes that while it is an essential link in the chain, it is neither the only point of entry, nor the only point of contact with customers. Networking all the partners involved in the customer journey (elected officials, work orders, socio-professionals, transporters) is therefore an essential element of the business plan. The final objective is to unite all the forces present to offer customers a unique experience, based on the one hand on user-friendliness, on the other hand on ease, access to information and to the offer, of the reservation in order to build loyalty.